Service Just relax

Do you use MIWE technology for baking? Then you've already made your first clever move. After all, there are good reasons why MIWE bakery systems have an excellent reputation in the industry: excellent performance, outstanding hygiene properties, practical control systems. And durability – even in bakehouses that run at full speed around the clock. But even the best technology needs a bit of maintenance – and after many years of intensive use, maybe even a modernisation or overhaul. This once again goes to show how smart you were to choose MIWE. Because we offer our customers a comprehensive range of services developed in close cooperation with bakers around the world to fulfil exactly what our customers expect today. And the best thing about this is that you can put together your own tailored service package. Depending on your equipment, usage and the level of convenience you desire. This is precisely what we have in mind: to help you achieve more operational safety. With as much convenience as you want.

By choosing MIWE, you can focus on the things that are really important to you. You can be sure: we're always here for you. - MIWE connect active 365 days a year, 7 days a week, 24 hours a day - Comprehensive, competent consultation and problem-solving for all MIWE products and services - If required, short-term dispatch of a MIWE service technician - Fast reaction times thanks to all-encompassing service network - If you would like to request a service technician, have a technical question about your MIWE system, require assistance on a baking oven, your automation technology or your bakery refrigeration units: MIWE connect is most definitely the right contact for the job. 365 days a year, 7 days a week, 24 hours a day. We have made sure that you can reach the MIWE service team by calling the MIWE helpline at any time. And we have put a great deal of thought into the best way to ensure that you have precisely the right contact person on the line as quickly as possible to provide you with expert assistance. So please don't worry if the person on the MIWE helpline first asks you several questions about your equipment and the reason for your call. All of this serves to identify the most ideally suited contact partner. If it should be necessary for a service technician to check that everything is in order on site; this will be arranged directly from the MIWE helpline. MIWE original parts are also dispatched immediately from here. In so doing, we create together with our comprehensive service network a service of short distances and fast solutions. Tailored, professional help to make your life easier and your production a great deal more reliable.

If you have any questions about your MIWE product, please have the designation/type and serial number (SN on the nameplate) ready.

Repair: So you can resume production swiftly. Even if you take all the necessary precautions, unforeseen downtimes cannot be completely ruled out. So it's good to know that you can rely on our comprehensive network of expert service technicians who will be at your side in no time at all to repair your equipment professionally using MIWE original parts. Ensuring you have a functioning system again in no time at all. Because we know that our service technicians deliver a high-quality service, we are happy to provide you with the standard warranty on all repair work carried out.

Repair: So you can resume production swiftly. Even if you take all the necessary precautions, unforeseen downtimes cannot be completely ruled out. So it's good to know that you can rely on our comprehensive network of expert service technicians who will be at your side in no time at all to repair your equipment professionally using MIWE original parts. Ensuring you have a functioning system again in no time at all. Because we know that our service technicians deliver a high-quality service, we are happy to provide you with the standard warranty on all repair work carried out.

MIWE care gives you even more convenience than the inspection. The thorough check of your system, in this case with extensive functional inspection, will immediately follow the maintenance work that must be carried out according to your system's maintenance schedule. If any faulty or heavily worn parts are found here, the necessary repair work is immediately carried out. Of course, only MIWE original parts are used. Because we know that most bakers don't want to have to deal with maintenance for long, we are happy to take on the organisation of the maintenance intervals and the scheduling of the maintenance work.

Who says that convenience doesn't pay? The MIWE fullservice is a prime example for how manageable, fixed long-term costs and an all-inclusive no-worries package can be combined into an impressive holistic product. We take care of everything. Timely, preventative maintenance and a clearly defined procedure in case of malfunctions reduce downtime to an absolute minimum whilst at the same time ensuring the long-term value retention of your MIWE equipment. Of course, the comprehensive MIWE service expertise and the MIWE original spare parts make their contribution to this as well. Apropos: MIWE guarantees a supply of spare parts for years. That also helps protect your investment. MIWE fullservice not only makes your budgeting reliable, it is also the best way to ensure that your system keeps on running and running. And at the same time, you can relax and focus on your core business.

Always available: 24 hours a day, 7 days a week, 365 days a year. Who wants it? At MIWE, we want it. With MIWE remote, you can integrate MIWE service directly into your facilities. We are constantly monitoring your system and are always on hand so you can rest assured and enjoy your weekend and holidays. MIWE remote increases your operational reliability, optimises processes and reduces the risk of total failures. Preventive maintenance minimises service deployments and repair times. This saves time and reduces your service and downtime costs. And if a fault does occur, our MIWE experts know what to do. Escalation management prevents consequential damage to your systems. Our specialists are always online and can analyse the fault and troubleshoot your issue. Thanks to the precise analysis, our service technicians always have the right spare parts required for the repair. MIWE remote not only has advantages in terms of monitoring and maintenance: it gives you permanent and immediate access to all current and historical data, allowing you to make an informed decision when modernising the system or making new investments. MIWE remote is certainly secure. All data is saved and processed exclusively in accordance with the German legal standard. Access to systems and data, transfers and storage are implemented according to the latest standards and strictest safety precautions. Better safe than sorry. You take care of your business, we do the rest.

If you value production reliability, but would rather worry about day-to-day business than scheduling the next maintenance or inspection appointment, then you will get exactly what you need from MIWE individual: that great feeling of having done the best for the seamless operation of your business. Whilst at the same time having ensured the convenience of no longer having to worry about (virtually) anything else. You can put together your individual mixture of service arrangements however you like, so for instance different service components and intervals for different equipment. MIWE always takes care of appointment monitoring and optimised scheduling (for instance combining appointments that are close to each other in order to save you travel costs). It doesn't get any easier than this. We would be happy to help you put together a service plan for your service package.

The world of baking is dynamic! If a system has been used intensively for many years or even decades, it may be the case that it will no longer comply with the latest technology. If you decide that you want to continue working with your somewhat older but reliable system, an overhaul might be a viable alternative to a new investment: an all-round renewal by MIWE service. Ultimately, we fully agree with many customers that a flawlessly working system doesn't need to be replaced just because the technology has advanced.

This is why we offer the modernisation of your MIWE system in several levels that build on each other – on the basis of comprehensive and fair cost-benefit advice, of course. This allows you to bring your equipment quickly and cost-effectively up to date with the latest technology and expand its service life. For good measure, we will even put the modernised system into operation for you – and give you the complete MIWE warranty on all work carried out and components used. Level 1: Control Level 2: Control and electrical installation Level 3: Control, electrical installation and all electro-mechanical components

This is why we offer the modernisation of your MIWE system in several levels that build on each other – on the basis of comprehensive and fair cost-benefit advice, of course. This allows you to bring your equipment quickly and cost-effectively up to date with the latest technology and expand its service life. For good measure, we will even put the modernised system into operation for you – and give you the complete MIWE warranty on all work carried out and components used.

Level 1: Control Level 2: Control and electrical installation Level 3: Control, electrical installation and all electro-mechanical components

When you get a new system, commissioning is usually a firm component of our services. We offer expert commissioning, as well as re-starts (e.g. after conversion or moving production), because this allows us to help you get back to baking at your usual quality as quickly as possible.

All of our equipment has from the very start been designed and built so that it can be mastered without the need for copious amounts of training and instruction. In order to get every ounce of quality, efficiency and reliability out of the equipment, thereby making a good system a truly profitable system, you need employees who know exactly what they are doing. It is therefore fully worthwhile getting your staff trained in operating, controlling or simply maintaining our equipment. By experts who not only understand the equipment (and of course baking too), but also how to impart knowledge. A small investment with a big payback. Those who are in the know also know when to seek help. Shorter downtimes, lower costs and better product quality are the pleasant consequences. Not to mention the durability of the system, which is significantly improved by trained operators. We offer training programs tailored specifically to your needs. Don't hesitate to ask for further information.

It couldn't be easier: if the availability of your system is important, if production reliability and product quality are calculated certainties for you, then there is only one piece of advice worth remembering: always be on the safe side. Insist on original parts from MIWE for all repair and maintenance work. This is the only way to avoid risk. And it's the only way to get the original MIWE warranty guaranteeing the usual reliable function. We will advise and support you on all MIWE original parts wherever you are in the world. We have an extensive inventory of original parts available in a comprehensive warehouse network for our entire product range. High availability for a finely engineered logistics chain guarantee that you will be supplied quickly – thus ensuring you can swiftly regain the full production capacity of your MIWE system. For all deliveries that cross borders, there may be delays caused by customs and import formalities, upon which we unfortunately have no influence. We appreciate your understanding here and recommend concluding a service agreement with an individually tailored logistics concept that will protect you to the greatest possible extent from unpleasant surprises.